SATISFACTION FOR MANAGEMENT AND OPERATION SERVICE OF WATER CASE STUDY CHAMPASAK DISTRICT, CHAPASAK PROVINCE

The purpose of this research is to: Compare the level of satisfaction with the administration-management of the water supply service branch in Champasak district, Champasak province...

Abstract

The purpose of this research is to: Compare the level of satisfaction with the administration-management of the water supply service branch in Champasak district, Champasak province. There are a total of 282 sample groups. Tools used in research: include questionnaires and interviews. Analyzing the data with descriptive methods: percentage, frequency, average value, standard deviation and reference method: t-test.
The results of The level of satisfaction with water administration and management in the service branch of Champasak district as a whole has a high level of satisfaction, with a mean value equal to 3.80 (X = 3.80) and a standard deviation value equal to 0.72 (S.D= 0.72). If you consider each aspect, you can see that: the service aspect is very satisfactory, with an average value of 4.19 and a standard deviationof 0.67, followed by repair services, with an average value of 3.91 and a standard deviation of 0.77. The aspects with the least average values are water quality and water collection services, with an average value equal to 3.77 and a standard deviation value equal to 0.81 and 0.97 respectively.
The result of comparing the level ofsatisfaction shows that: the level of satisfaction by distinguishing by customer type is different in all aspects with statistical significance at the .05 level.